Anita Gragg
303.718.7385
KEY ACHIEVEMENTS
- Responsible for conducting image, quality, and business process audits throughout Colorado and Arizona.
- Consulted with franchisee and store operators on best practices
- Oversaw business processes, financial performance, employee development, and execute POS sales plans.
- Responsible for managing new store developmentand new store openings on-time and within budget.
- Implement a project management system, which improved communication and eliminated over-budget issues.
- Participated in a pilot program to improve store conditions, quality of food service and customer relations, which increased evaluation scores from 55% to 85%.
- Tracked and communicated store evaluation feedback on a daily basis to operations to improve operations and processes in accordance with contract expectations.
- Responsible for increasing revenues for a group of stores by improving store conditions, updating merchandising, training employees, and establishing shortage controls, which increased revenues by 10% within 90 days. Shortages dropped by $40/day, labor was on budget, and cash improved from $55 to $2 / day.
- Conducted training programs to introduce new products or to improve existing service.
- Assisted franchisee or store operator in analyzing monthly financials regarding product, efficiency in labor, and cost of items.
- Evaluated market trends and made recommendations.
- Developed four-step plans each month for the identification of concerns and to improve profitability.
- Evaluated new products to determine the reason for revenue decline.
- Organized conferences, meetings and off-site events by negotiating contracts for locations, F&B, entertainment, and travel. Managed all event activities from inception to completion for 300 attendees.
- Responsible for timely response to all customer service calls to ensure continue patronage.
- Directed customer relations, sales promotions, purchasing, and equipment maintenance.
- Managed multiple stores with a staff of 10 and revenues of $16.5M.
- Responsible for managing multiple concurrent projects.
- Assisted the Marketing Manager in overseeing operations of 85 stores and 10 district managers.
- Received the “What We Do” award for the dedication of company objectives and making a difference in bottom-line profitability.