Mary Knowles
www.linkedin.com/in/maryknowles
Key Achievements
Sales / Business Development Expertise
- Established an SEO program which included a new Website that brought the company’s visibility on Google from Page 32 to Page 1, and increased internet revenues.
- Expedited project completion and improved client support by creating a template for hiring and managing contract staff.
- Created a marketing and sales program for a new channel product, which included goal setting, contests, training sales staff, and presenting staff meetings.
- Developed new marketing tools to substantially increase revenues.
- Built a solid client base and significant repeat and referral business through exceptional client service.
- Redesigned the exhibit and negotiated an improved exhibit placement that greatly increased the quantity and improved the quality of the leads from trade shows.
- Proven success in the delivery of quality products within tight timelines and budgetary constraints to meet operating goals.
Customer Service Expertise
- World class customer service skills have always contributed to growing my employers’ business.
- Educated clients on best utilization of resources for maximum gains.
- Liaison between management, technical and employees, and clients.
- Developed and presented customer service programs to new staff that became the most sought after trainees within the organization.
- Created a client orientation program and resource kit that improved client relations improved client competence and reduced client support calls.
Administration
- Designed and built a new online data base for clients and staff which improved accuracy of data and eliminated duplication while increasing client satisfaction.
- Created an interviewing system that developed successful employees and improved retention.
- Managed the financials for a company that developed over $90M in profits.
- Led in the building and design of two websites and two databases.